Delivery & returns
- Delivery
We aim to dispatch orders within 3 working days. Standard delivery charges within mainland UK start from £10.50 and will be sent either by Parcelforce or with a reputable courier company. Heavier or high value items and deliveries to destinations outside of mainland UK may be subject to an additional charge which will be calculated at checkout.
If you require expedited delivery please contact us by phone on 0131 5568918 and we will be happy to arrange this for you.
COVID-19 / postal strikes: please note that whilst the postal service and couriers are still operational your order may be delayed in reaching you. If your item(s) have not reached you with 7 days please notify us by email: shop@jessicabuckley.co.uk
- International delivery
We are pleased to offer international delivery. Please contact us for a shipping quote for your order if you are outside of mainland UK.
Customs and import charges are to be paid by the recipient of the parcel. Unfortunately we have no control over these charges which vary from country to country. Customers must take full liability for parcels returned to us due to unpaid customs charges and can expect to have postal charges, return shipment costs, customs charges and handling deducted from any refund due. If you return your purchase any additional customs charges for the parcel to reach us will be deducted from the refund due.
- Loss & Damages
We wrap all items securely in reusable packaging to minimise the possibility of damage to goods in transit. In the unfortunate event that your order arrives damaged or faulty please contact us immediately on 01315568918 or email shop@jessicabuckley.co.uk
If your item(s) have not reached you with 7 days please notify us by email: shop@jessicabuckley.co.uk
If we are unable to fulfil your order we will contact you as soon as possible to make alternative arrangements.
- Faulty items
If the item(s) you receive are faulty please notify us immediately on 01315568918 or email shop@jessicabuckley.co.uk. Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of receipt or purchase. An item damaged as a result of wear and tear is not considered to be faulty.
Vintage and antique items may display signs of wear commensurate with age which are not considered to be faults.
Handmade items may have slight variations in design and colour due to the nature of their crafting. This is part of the charm of a handmade item and should not be viewed as a fault.
- Returns
We hope that you enjoy your purchases from Jessica Buckley Interiors as much as we have enjoyed sourcing and designing them. If, however, you are not satisfied with your purchase(s) you may return them to us within 14 days of receipt for a refund. Please note that goods must be returned in immaculate unused condition, free of damage, smoke or perfume smell or pet hair, and in their original packaging.
In order to return an item please follow the following steps:
1. Notify us of your return by calling 0131 5568918 or emailing shop@jessicabuckley.co.uk
2. Carefully re-package the item(s) you wish to return complete with any original packaging and return the item to our store address: 39-41 William Street, Edinburgh, EH3 7LW within 14 days of receipt of your order. We recommend using a reputable courier service or sending recorded delivery with adequate insurance as the parcel is sent at your own risk. Jessica Buckley Interiors is not responsible for the return costs.
3. Refunds will be made to the original form of payment within 30 days of receipt of the returned items. Shipping costs are non-refundable.
Please note that items returned after 14 days will not be accepted or refunded.
Please note that custom made or bespoke items cannot be returned or refunded unless they are damaged or faulty.